Shipping

Morocco

Zone

Every city in the Kingdom

Time

24 to 72 hours on business days after the order is confirmed

Rate

free, from the very first box and with no minimum

Payment

in cash, to the courier, when the parcel is handed over

Delivery times are indicative and may be longer in remote areas, during busy periods or around public holidays. They can never exceed the statutory limit set out below.

International

Zone

28 countries

Rate

180 DH, whatever the order value

Time

varies with destination and customs formalities

Any customs duties, import taxes and clearance fees are payable by the recipient and are neither collected, advanced nor refunded by us. Check with your own authorities before ordering: some countries restrict the import of food supplements.

Statutory maximum

In accordance with article 39 of Law no. 31-08, your order is fulfilled within a maximum of 30 days from the day after you place it.

If a product turns out to be unavailable we tell you and refund you without delay, and no later than 15 days (article 40). With your express agreement we may offer a product of equivalent quality and price.

Tracking

As soon as the parcel is handed to the carrier you receive a message with the tracking number and the courier's contact details. Do check that the phone number on your order can be reached: that is how the courier gets hold of you.

If you are not there

The courier calls before coming. If you are out, a second attempt is arranged, then a third if needed. After three unsuccessful attempts the parcel comes back to us and the order is cancelled at no cost to you.

You can ask us to postpone delivery or change the address at any time before the parcel is handed to the carrier.

On arrival

Check the parcel in front of the courier. If it is visibly damaged you may refuse it: you are charged nothing. Returns and refunds are covered by our returns policy.

Any questions?

Write to contact@nawanutrition.com or message us on WhatsApp, Monday to Saturday.